Skip to content

Data recovery

Missing files.
A clear next step.

When important information becomes inaccessible, start with an assessment. We help explore recovery options for your files, devices, email, and business systems.

Discuss a recovery issue See what we assess
Start with the facts

Tell us what happened, which device or system is affected, and what information matters most. Recovery depends on the condition of the data and the options available.

What we can look at

Business information
comes in many forms.

Whether it is one missing document or a system your team relies on, we help work through what may be recoverable.

01 / Files & drives

The files you cannot open or find.

Investigate missing or inaccessible information on computers and storage devices, and assess the available recovery paths.

Documents · folders · storage devices
02 / Email

The conversations your business needs.

Explore mailbox recovery options based on the email system, available backups, and what happened to the information.

Mailboxes · messages · attachments
03 / Business records

The information behind your software.

Assess recovery options for databases that hold business records, with attention to whether restored information is usable.

Application data · database backups
04 / Hosted systems

The systems that keep work moving.

Assess affected virtual machines and explore restoration where possible. These are software-based computers running business applications.

Virtual machines · system backups

Know what happens next

Assessment first.
Then an agreed plan.

  1. 01

    Understand the situation.

    Review what has happened, the affected systems, and any backups or other copies available.

  2. 02

    Discuss the options.

    Explain the possible approach, its limitations, and the scope and costs before proceeding with agreed work.

  3. 03

    Recover and check.

    Attempt the agreed recovery and check the results with you, including whether important files or records are usable.

Beyond getting files back

Make the next
disruption easier to handle.

After recovery work, we can help identify practical steps to reduce the chance and impact of a repeat incident.

Check what was recovered.

Review the important information and identify anything missing or needing further attention.

Review the backup approach.

Look at what is being backed up and whether the arrangement fits the way your business works.

Plan for a future interruption.

Identify follow-up actions, including checking restore procedures and who needs to be involved.

Good questions

Clear expectations
from the start.

Can you guarantee that everything will be recovered?

No. The outcome depends on what happened, the condition of the device or data, and available copies. An assessment helps establish the options and limitations.

What if we do not have a backup?

There may still be options, but they depend on the circumstances. Tell us what is affected so we can discuss an appropriate assessment.

How long will it take, and what will it cost?

That depends on the system, the problem, and the recovery work involved. We discuss scope, availability, and costs once we understand the situation.

What information should I provide?

Describe what is missing, when you noticed it, which device or service is affected, and any changes or recovery attempts already made. Do not include passwords in your enquiry.

Tell us what you need back.

Start with what happened and which information matters most.

Discuss your recovery options